Política de reembolso
Astro Magic Candles – Returns & Refunds Policy
We truly hope you love your order — every Astro Magic Candle is handmade in small batches with care, which means slight variations in colour, crystals or scent may naturally occur. It’s part of the magic that makes each piece unique.
Change of Mind
If you change your mind, we’re happy to offer a refund or exchange on unused items returned in their original packaging and in the same condition you received them. Please notify us within 14 days of receiving your order, and return the item within another 14 days.
Please ensure all original components are included with your return — such as postcards, cards, labels or any other items originally packaged with your candle.
Please note:
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Customers are responsible for the cost of return postage for unwanted items.
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We cannot accept returns for candles that have been lit, used, or damaged by the customer.
Faulty or Damaged
If your item arrives damaged or faulty, please email us at info@astromagiccandles.com with your order number and a photo. We will arrange a replacement or refund and cover return postage costs where applicable.
Where to Send Returns
Astro Magic Candles Returns Department
Unit 155966, Courier Point, 13 Freeland Park, Poole, Dorset, BH16 6FH, UK.
If you ever need guidance or assistance, our team is here to help — with clarity, care, and a touch of magic. Just send us a message at info@astromagiccandles.com